Totango is looking for world-class Customer Success Managers that can make a direct connection between a company’s strategic goals and how our solution is implemented. This involves determining the appropriate use cases, configuring our product to drive key processes, linking the changes in business metrics (KPIs) to an ROI model or Scorecard, and ultimately driving major business outcomes for your customers. Your passion will drive your customer’s success as well as Totango’s, and the new Customer Success industry as a whole.
As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with Customer Success Engineers to drive the initial implementation and integration. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value Totango delivers to their organization. You will develop a deep understanding of customer engagement and the Totango platform so as to create and evolve best practices around the technology.
Qualifications and Skills
Benefits and Perks