READY TO JOIN THE TEAM THAT IS CHANGING CUSTOMER SUCCESS?
Have you ever kicked yourself because you did not apply for that job, at that start-up, that became the next big thing? Well that opportunity is presenting itself again. There has been an explosion of subscription businesses over the past years. Successful companies have come to learn, that managing their portfolio of existing customers, is an incredible business growth engine!
But don’t just take our word for it! Here is some proof on the exploding customer success industry:
In the course of the last 12 months, we have seen an increase of 20x in the number of job titles on Linkedin with "customer success" in the job title.
We have noticed an exponential increase in clients willing to invest in Customer Success similar to their investment in marketing, and sales force automation. Check this out: Totango Finishes Strong with 400% growth.
Why is Totango the leader in this space?
We have over 100 customers - Autodesk, Act-On, Taboola, AppsFlyer, SolarWinds and more.
As the recognized leader in the space, we host every year The Customer Success Summit, the must attend event if you are in the Customer Success business.
We have award winning technology. We won the innovation showdown at Cloudbeat. There were 200 companies competing for this title. We took this down. Read more about it here.
If you are ready to help reset the bar for customer success, we love to hear from you. Please review the open positions, and apply to the position that matches your interest, and qualifications.
More details about us:
Totango was founded in 2010. The company is headquartered in Palo Alto and has R&D offices in Israel. This is an opportunity to get in on the ground floor of an exciting and rapidly growing startup where you can make your mark and be noticed. The technology is cutting-edge and combines big data analytics with powerful segmentation and predictive tools.
Totango (www.totango.com) is the leader in customer engagement monitoring and user insights for cloud apps. We help SaaS vendors and online subscription services take a data-driven approach to improving trial conversion, reducing churn, increasing upsell, and driving customer success and product adoption. We do this by monitoring customer behavior and usage in applications – and then guiding companies in taking the right actions with each customer to create an active, engaged user base.
Tel aviv, Israel
We're looking for a super bright dev-ops engineer to join the Totango operations team to build, run, manage and monitor our cloud-based Customer Success platform.
Design, implement and extend our high-scale, rapidly growing cloud-based production environment
Design, implement and extend our CI/CD framework
Write scripts and build tools to automate our monitoring, deployment and delivery systems
Work closely with our engineering departments to scale our architecture
Manage production incidents from detection to resolution
Comfortable using ubuntu or ubuntu-like flavors
Passionate about automating things to make life simple
Experience with at least one programming language - Python, Bash, Golang, etc
Experience with Linux system internals
A fast learner with a "Can DO!" attitude
Experience with running production systems over the Amazon AWS stack: EC2, S3, SQS, Kinessis, Cloudformation, etc
Experience with monitoring scalable web applications
Experience with dev and deployment tools: Jenkins/Hudson, Chef/Puppet/Ansible
Experience with SQL/NoSQL technologies: MySQL, Postgres, ElasticSearch, Cassandra, Redis, etc
Experience with the Hadoop Ecosystem: Hadoop, Spark, EMR, HDFS